When will my order ship?

Orders are shipped within 2 days with the exception of trees. All trees will be shipping on the following Monday or Tuesday.

What shipping methods do you use?

We ship USPS for tools and most supplies. For trees and pots, we ship via Fedex

How long does shipping take?

Our orders for tools and supplies will generally arrive 2 days after the ship date. Trees and pots take around 3 days in transit after the ship date.

May I request expedited shipping?

Yes, if you would like expedited shipping, please send us an email at sales@bonsaimai.com to process your order.

What if the tool(s) I want is not listed on your site?

We can get ANYTHING from Kaneshin and Masakuni at a discounted rate. Just shoot us an email at sales@bonsaimai.com and we will make sure you get what you want for a great deal.

How long will it take to get my item if it is backordered?

If we have sold out of your item, it will take about 10-14 days for you to receive it.

What if I need to return my item?

We can only accept unopened and unused items as returns. Because we sell our items at such a discounted rate, we can only refund the cost of the item and none of the shipping costs.

How do I care for my newly purchased tree?

As a part of our commitment to provide you with the best service, we include care instructions for any of our tool and tree orders. If you have any other questions, please feel free to direct them to service@bonsaimai.com